The Process

Access to our services is via the local authority's social services department, GP or hospital discharge team. Alternatively, individuals can approach us directly.

Before we begin to provide services, we arrange an initial home visit to carry out a full assessment. This assessment is undertaken by one of our managers or supervisors, who have additional skills and training in risk and needs assessments and care planning. In partnership with the service user, we then develop an individual plan of care and support. The care plan or person centred plan is a flexible working document that is reviewed on a regular basis or if the care/support needs change.

If you want to discuss any of our services further, please contact your local office...